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Who answers what

Stay runs the casino and holds the player accounts, while this website is an independent review outlet that has no hand in your deposits, withdrawals or bonus terms. That split matters when you write to us: we can pass feedback and general questions along, but we cannot change a wagering requirement, unlock a payment or override a declined cashout. For those matters, the casino’s own support desk is the only channel that can act.

For anything else, we read every message.

Writing a useful message

A short note that names the casino, the date and the specific problem will get a far more useful reply than a vague complaint. If you are asking about a bonus, include the promotion name and the terms as you understood them. If you are reporting a technical fault, describe what you clicked, what happened and what you expected instead. Screenshots help, but keep them free of card numbers and passwords.

When you are commenting on the website itself, say which page or section you mean. A precise pointer to the review, the rating or the comparison table lets us look at the exact spot rather than guessing.

What happens to your information

What you type into the form stays within this review site. We do not sell the list, trade it with affiliates or hand your details to the casino simply because you contacted us. Your message is read by the people who run the site, used to answer your question, and then kept only as long as necessary to deal with the matter. If you ask us to delete it, we do so without undue delay.

That said, we are not a confidential advice service. If your message concerns a dispute with a casino, the most we can do is explain how complaints normally work and point you toward the right avenue. We cannot act as your representative, negotiate on your behalf or guarantee any outcome.

How site feedback is used

Comments about the website shape what we publish next. When several readers flag the same unclear section, we rewrite it. When a review misses a detail you care about, that gap goes on the list for the next update. We do not adopt every suggestion, and we do not change a rating because someone asks, but consistent feedback does move the priority of our work.

Stay over eighteen, gamble within your means and treat the form as a way to talk to real people, not as a complaint mechanism for the casino itself. If you need help with problem gambling, contact the support services listed on the Stay site rather than writing to us.